11/1/2023 0 Comments Iceberg clothing defective![]() The goods must be returned undamaged, complete in all their parts and with their original packaging (envelopes and packaging), the items must be no signs of wearing or dirt and must respect the following conditions: To exercise the right to cancel you must send notification to FiloBlu within the time limits indicated using the procedure for registered and guest users, as described above. VIA MALPASSO 723/725 47842 SAN GIOVANNI IN MARIGNANO (RN ITALY Our customer care will communicate the receipt of the package and its authorization to refund. Send the parcel to the following address: GILMAR DIVISIONE INDUSTRIA S.P.A. Arrange your shipment with the courier and the service you prefer, the shipping costs are at your expenses, our customer service does not provide shipping labels. Print the return authorization email and insert it on the package to be returned. Within max 48h, you will receive an RMA Authorization email with the address of the warehouse to return the goods. Enter the return request for the products to be returned and you will immediately receive an RMA confirmation email. Enter the order from here go to the returns section. SUBMIT THE RETURN REQUESTĬonnect to “ORDERS” section, in the user dashboard. ![]() Use this mode if you placed the order after logging in with your account. Before we have to check the status of the returned items. The refund will be made with the same payment method used to confirm the order, within 14 days, after verifying if the right of withdrawal can be applied. VIA MALPASSO 723/725 47842 SAN GIOVANNI IN MARIGNANO (RN) ITALY Our customer care will notify you when we receive your return and its authorization to refund. Send the parcel to the following address. Arrange the shipment with the courier and the service you prefer, the shipping costs are at your expenses, our customer service does not provide shipping labels. Print the return authorization email and place it on the package to be returned. Enter the return request for the products to be returned and you will immediately receive an RMA email confirmation. Enter your order and from here in the return section. Go to the Guest Order Control area link here and connect by entering your order data. According to the 52 Article of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) days from the date of receiving the products.
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